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Which methods of payment does coravin.com accept?

We accept payment via MasterCard, VISA, Discover Card, American Express, and PayPal. We do not accept checks or cash. Please note that we only accept one form of payment per order.

Will I get an email confirmation for my order?

Yes. Within minutes of placing an order, you will receive a confirmation sent to the email address that you provided.

I didn’t get an order confirmation number, but I see a charge on my credit/debit card. What do I do?

If you see a charge on your card but the order did not go through (you were not shown an order confirmation number), it is likely a pending virtual charge or hold that was generated when you attempted to submit your order. This will drop off of your statement within a few days. However, if you are concerned, we recommend calling your bank or Credit Card Company or contacting Coravin Customer Service at csr@coravin.com.

Who is eligible to make a purchase on this site?

You must be at least 18 years of age to make a purchase on www.coravin.com. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian.

Can I purchase Coravin products for resale through this site?

This site is for purchases by end users only, and products sold through the website are not authorized for resale. Please contact insidesales@coravin.com if you are interested in becoming an Authorized Reseller of Coravin products.

I received an error message when trying to check out. What does this mean?

The majority of errors that you see during checkout will be displayed on the screen in red. The most common errors are for an incorrect billing address, or declined credit card. If you have a concern, please contact your bank or Coravin Customer Service at csr@coravin.com.

How do I change or cancel my order?

Orders cannot be cancelled or changed once they have been placed. However, we do accept returns of the Coravin System, subject to our Return Policy.

Contact Coravin Customer Service for assistance at csr@coravin.com.

How can I track my order?

1) Shipment confirmation email: Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.

2) My Account: You can also check your order status from the site – log into your Coravin Account, and you will find your tracking number with your order information.

What is your shipping policy?

Orders placed by 1pm EST on business days (Monday through Friday, excluding holidays) are usually fulfilled and shipped that day. A shipping confirmation email will be sent once order has left our facility. Coravin uses every reasonable effort to fill your order in accordance with the estimated shipping date, however we will not be held responsible for any delays in filling your order. We ensure shipments are in compliance with all guidelines and regulations set forth by federal and state guidelines and ship by the carrier designated by Coravin.

Can I change my shipping options after my order has been placed?

Once your order has been placed, you have a 30-minute window to cancel or edit it by following the link on the Order Confirmation page or within the Order Confirmation email. After this timeframe has passed, your order is passed to our fulfillment center and we are unable to make any changes or cancellations.

What is Checkout+ (Shipping insurance from ShipInsure)?

ShipInsure is a premium package protection provider for Coravin. When you choose to add ShipInsure to your order in the cart, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.

Should you encounter any unfortunate incidents, simply file a claim with ShipInsure. Shipinsure’s dedicated Support team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Package Protection, you will receive a confirmation email from them with instructions on how to file a claim if needed.

Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded.

You can quickly file a claim by clicking here.

Note: If your Coravin order does not have ShipInsure Package Protection, please contact us here.