Orders & Shipping
Which methods of payment does coravin.ca accept?
We accept payment via MasterCard, VISA, Discover Card, American Express, PayPal, Affirm and Amazon Pay. We do not accept checks or cash. Please note that we only accept one form of payment per order.
Will I get an email confirmation for my order?
Yes. Within minutes of placing an order, you will receive a confirmation sent to the email address that you provided.
How do I change or cancel my order?
I didn’t get an order confirmation number, but I see a charge on my credit/debit card, what do I do?
If you see a charge on your card but the order did not go through (you were not shown an order confirmation number), it is likely a pending virtual charge or hold that was generated when you attempted to submit your order. This will drop off of your statement within a few days. However, if you are concerned, we recommend calling your bank or Credit Card Company or contacting Coravin Customer Service at firstname.lastname@example.org or 1 (855) 692-6728.
Who is eligible to make a purchase on this site?
You must be at least 18 years of age to make a purchase on www.coravin.ca. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian.
I received an error message when trying to check out. What does this mean?
The majority of errors that you see during checkout will be displayed on the screen in red. The most common errors are for an incorrect billing address, or declined credit card.
How can I track my order?
1.) Shipment confirmation email: Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.
2.) My Account: You can also check your order status from the site – log into your Coravin Account, and you will find your tracking number with your order information.
3.) You can check your order status by clicking here and following the simple instructions.
What is your shipping policy?
Orders placed by 2pm EST on business days (Monday through Friday, excluding holidays) are usually fulfilled and shipped that day. A shipping confirmation email will be sent once order has left our facility. Coravin uses every reasonable effort to fill your order in accordance with the estimated shipping date, however we will not be held responsible for any delays in filling your order. We ensure shipments are in compliance with all guidelines and regulations set forth by federal and state guidelines and ship by the carrier designated by Coravin.
Can I expedite my shipping?
We currently offer the following domestic shipping options with FedEx (for orders placed with delivery to the United States). Please note that all shipment times are calculated based on date shipped, and Standard Business Days exclude weekends and holidays:
FedEx Standard Ground (5-7 business days)
FedEx 2-day Air (2 business days)
FedEx Next Day Air (next business day)
Do you ship internationally?
We are currently able to ship Coravin products to the following countries:
- American Samoa
- Antiqua and Barbuda
- British Virgine Islands
- Cayman Islands
- Costa Rica
- Dominican Republic
- El Salvador
- Falkland Illands
- French Guiana
- French Polynesia
- Myanmar (Burma)
- New Caledonia
- New Zealand
- Papa New Guinea
- Puerto Rico
- South Korea
- Sri Lanka
- Saint Lucia
- Saint Martin
- Saint Vincent and the Grenadines
- Trinidad and Tobago
- Turks and Caicos Islands
- U.S. Virgin Islands
- Wallis and Futuna
Please note, additional international shipping and customs brokerage fees will be applied. International Shipping charges are calculated based on the carrier, the total weight, the destination postal code, the method of shipping selected, and customs brokerage fees. In addition to the calculated shipping charges, customers shipping internationally will also be assessed fees at the border for additional Customs Duty and sales tax that must be paid by the customer prior to receipt of goods purchased.
If you are interested in shipping to locations in EUROPE, please contact our Customer Service team in our Amsterdam office at 011 31 20 820 3848. Or, you can order directly in country on the following websites:
Duty & Tax
Duty charges are separate from shipping and processing fees. Coravin relies on our shipping carrier partners to broker all shipments through customs internationally. For country-specific brokerage processes, please contact the local office of the shipping carrier designated in your Coravin shipment confirmation email.
Because international shipments are inspected by customs, we cannot predict how long a shipment will take to go through the clearance process. In general, international deliveries can take 7-10 business days to arrive at their destination.
Will I be responsible for additional fees, like duty and tax on my order?
If your delivery address is outside of the United States, you will be responsible for any additional fees accrued during the customs clearance process.
Additionally, we are currently able to ship to the following countries from www.coravin.ca. Please note, additional international shipping and customs brokerage fees will be applied:
Coravin relies on our shipping carrier partners to broker all shipments through customs internationally. For country-specific brokerage processes, please contact the local office of the shipping carrier designated in your Coravin shipment confirmation email.