Orders & Shipping

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  • Payment & Confirmations
  • Changes & Cancellations
  • Shipping & Tracking

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Payment & Confirmations

Which methods of payment does coravin.ca accept?

We accept payment via MasterCard, VISA, Discover Card, American Express, and PayPal. We do not accept checks or cash. Please note that we only accept one form of payment per order.

Will I get an email confirmation for my order?

Yes. Within minutes of placing an order, you will receive a confirmation sent to the email address that you provided.

I didn’t get an order confirmation number, but I see a charge on my credit/debit card. What do I do?

If you see a charge on your card but the order did not go through (you were not shown an order confirmation number), it is likely a pending virtual charge or hold that was generated when you attempted to submit your order. This will drop off of your statement within a few days. However, if you are concerned, we recommend calling your bank or Credit Card Company or contacting Coravin Customer Service at csr@coravin.com or 1 (855) 692-6728.

Who is eligible to make a purchase on this site?

You must be at least 18 years of age to make a purchase on www.coravin.ca. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian.

I received an error message when trying to check out. What does this mean?

The majority of errors that you see during checkout will be displayed on the screen in red. The most common errors are for an incorrect billing address, or declined credit card. If you have a concern, please contact your bank or Coravin Customer Service at csr@coravin.com or 1 (855) 692-6728.


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Changes & Cancellations

How do I change or cancel my order?

Orders cannot be cancelled or changed once they have been placed. However, we do accept returns of the Coravin System, subject to our Return Policy.

Contact Coravin Customer Service for assistance at csr@coravin.com.


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Shipping & Tracking

How can I track my order?

1.) Shipment confirmation email: Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.

2.) My Account: You can also check your order status from the site – log into your Coravin Account, and you will find your tracking number with your order information.

3.) You can check your order status by clicking here and following the simple instructions.

What is your shipping policy?

Orders placed by 2pm EST on business days (Monday through Friday, excluding holidays) are usually fulfilled and shipped that day. A shipping confirmation email will be sent once order has left our facility. Coravin uses every reasonable effort to fill your order in accordance with the estimated shipping date, however we will not be held responsible for any delays in filling your order. We ensure shipments are in compliance with all guidelines and regulations set forth by federal and state guidelines and ship by the carrier designated by Coravin.

Can I expedite my shipping?

We currently offer the following shipping option for orders placed on our Canadian site for delivery within Canada.  Please note that all shipment times are calculated based on date shipped, and Standard Business Days exclude weekends and holidays:

DHL Express (Duties and Taxes Prepaid, 5-7 business days)

Can I change my shipping options after my order has been placed?

No, we are not able to change or cancel any order once it has been placed. Please be sure to review your order details at checkout before submitting the order.